1. General

By purchasing any product, test, or service from this website, you agree to the following Terms and Conditions. Please read them carefully before completing your purchase.

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2. Medical Disclaimer

All products, tests, and services provided are for informational and wellness purposes only and do not replace medical advice, diagnosis, or treatment.
You are responsible for consulting your GP or healthcare provider where appropriate.

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3. Orders and Payments

All orders must be paid in full at the time of purchase. Once payment is completed, your order will be processed accordingly.

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4. Refund Policy

Due to the nature of our products and services, all sales are final.

No refunds, cancellations, or exchanges will be provided once a purchase has been completed, including but not limited to:

• Functional medicine tests
• Digital products or programmes
• Personalised plans or protocols
• Booked services or consultations

This is because these products and services are either:

• personalised
• time allocated specifically for you
• or cannot be returned once purchased

By completing your purchase, you acknowledge and agree to this policy.

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5. Exceptions

Refunds will only be considered in the following circumstances:

• If a product or test is unavailable and cannot be fulfilled
• If an error has occurred on our part

Any such requests must be made within 48 hours of purchase.

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6. Test Kits

Once test kits have been ordered or dispatched, they cannot be returned or refunded.
It is your responsibility to ensure the test is suitable for you before purchasing.

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7. Personal Responsibility

By purchasing from this website, you confirm that:

• You are over 18 years of age
• You understand the nature of the products or services
• You take full responsibility for your health decisions

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8. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.